Last Update on November 12, 2024

Introduction

Welcome to the privacy policy page for Oreed, an all-in-one education technology SAAS platform that streamlines all organization's learning, training and development activities in one place.

At Oreed, we and our affiliated entities (collectively, “Oreed,” “we,” “us,” or “our”) are committed to protecting the privacy and security of our users' personal information. This privacy policy outlines how we collect, use, and disclose information when you use our platform.

This Privacy Policy (the "Privacy Policy") outlines how we collect, use, and share your personal & business information in connection with our Platform. We want you to feel confident in using our services and trust that we handle your personal data responsibly.

Scope of this notice

At Oreed, we take your privacy seriously and want to ensure that you understand our practices for collecting, using, maintaining, protecting, and disclosing your personal information when you use our Platform. Examples of when we may collect your personal information include:

  • Visiting our website, as well as any other sites or mobile applications that link to this Privacy Policy
  • Creating and managing an account with us
  • Browsing any website on our Platform
  • Making a payment using Oreed
  • Attending virtual events or webinars hosted by us or engaging with our interactive or pre-recorded content
  • Completing a transaction or purchase with us
  • Subscribing to or engaging with our newsletters or other electronic communications
  • Interacting with our social media pages
  • Clicking on our ads posted on third-party sites
  • Communicating with our customer support representatives or features, including via chat functions, email, text, or phone
  • Using our Platform or any other instance in which we collect information from you and reference this Privacy Policy

This Privacy Policy applies to all users of our Platform and is designed to provide transparency around how we process your personal information. We take all necessary measures to ensure that your information is securely handled and used only in accordance with this Privacy Policy. By using our Platform, you agree to the terms of this Privacy Policy.


This Privacy Policy does not cover the following:

  1. Third-Party Sites. We may provide links to third-party sites, including websites, apps, videos, or other content, which are not operated by us. Each linked site has its own personal information collection and use practices, which are not governed by this policy. We encourage you to review the privacy disclosures of each linked site to understand how your personal information is processed.

  2. Personal Information Processed for Customers. Oreed acts as a processor of personal information for its customers and partners. This Privacy Policy does not apply to the processing of personal information we undertake on the behalf of our customers and partners. The respective privacy policies of these parties govern their collection and use of personal information. Any questions or concerns related to the processing of personal information by our customers or partners should be directed to them.
  3. Non-Personal Information. We may process information that cannot be linked to an identifiable individual for any legitimate business purpose. Such processing is not governed by this policy.

Information We Collect And How We Use It

At Oreed, we take your privacy seriously, and we are committed to protecting your personal information.

We understand that you trust us to handle your data with care, and we strive to maintain your trust by being transparent about the information we collect and how we use it.

When you use our platform, we collect certain information to help us provide you with a better experience. This information includes:

1. Personal Information:
We may gather the following types of personal information that you provide to us, including:

  1. Your Personal Details: This may include your given name, family name, email address, phone number, physical address, job position, and other contact information you supply.
  2. Account and Other Identifiers: This may include a username, account ID, screen name, customer number, assigned user ID, or any other identifier that can be utilized to identify a user or account.
  3. Business Information: This may include details about your company, such as its name, industry, size, tax number, and other relevant data.
  4. User Content: This may include any content you submit, such as emails, text messages, photos, videos, audio recordings, customer support communications, comments/feedback, and any other content submitted by you.
  5. Survey Data: If you choose to participate in any surveys or other general research, you may provide personal information in or along with your survey responses or in any other feedback or comments you give us.
  6. Contests, Sweepstakes, and Prize Drawings Data: If you enter into a contest, sweepstakes, or prize drawing, you may provide personal information, feedback, or comments to enter or as part of the contest, sweepstakes, or prize drawing.
  7. Messages and Email Data: We collect information about you when you send, receive, open, read, or engage with messages, email, or other communications in connection with our Platform, including whether you have opened or acted on those communications.
  8. Social Media Content: This may include interactions with our social media pages and content you post on them. If you use a social media provider to register or log in to your Oreed account, we will receive your personal information from them.
  9. Other Personal Information You Provide: If you give us personal information other than what is described above, we will collect it and use it for the purposes for which you provide it or other consistent purposes.
  10. Inferences: In certain cases, we may infer personal information about you based on the information you have provided to us or that we have collected about you.
  11. Chat Modules: We may collect specific categories of personal information from you when you use our interactive chat module. By interacting with the chat box, you consent to our collection practices and acknowledge that we may use this data to communicate with you about our Platform.
  12. Payment Processing Information: This may include the form of payment, payment card number and details, bank account number, payment service provider, and any other payment information you provide.
  13. Demographic Information: This may include information that reveals your race, ethnicity, religion, political beliefs, union membership, sex life or sexual orientation, or any other similar information.
  14. Precise Geolocation: You may choose to grant our Platform permission to access your device’s precise geolocation, which we may use to confirm your address and help us operate or personalize our Platform, including by tagging posts, providing information on or adding information to a map, and helping us show you more relevant content or ads.

 
2. Usage Information:

We collect information about how you use our platform, including which pages you visit, which features you use, and how long you spend on each page. This information helps us improve our platform and understand which features are most useful to our users.

3. Device Information:

We collect information about the device you use to access our platform, including the device's operating system, browser type, and IP address. This information helps us optimize our platform for different devices and troubleshoot technical issues.

4. Payment Information:

If you choose to purchase a paid subscription to our platform, we collect your payment information such as credit card number and billing address. We do not store your payment information on our servers, but instead rely on secure third-party payment processors to handle your transactions.

 

Personal information we extract through your use of Oreed/from others

Our website and email communications use various tracking technologies, such as cookies, web beacons, clear GIFs, pixels, internet tags, and similar tools, to collect information about your interaction with our platforms. We use some of these tracking technologies to optimize and secure our websites and your account. We also use them to personalize your experience, save your preferences, and fix errors. For more information on our use of cookies, please refer to our Cookie Notice.

 

We allow third-party partners to use tracking technologies on our platforms for analytics and advertising purposes. This includes managing and displaying ads, tailoring ads to your interests, and providing metrics on ad effectiveness. These third parties may show ads about products and services that match your interests, either on our platforms or other sites.

The data we collect using these tracking technologies includes:

  • Device and Browser Identifiers: This includes an assigned user ID, IP address, or other identifiers that identify your device.
  • Coarse Location Information: This is a general approximation of your location that is not based on GPS.
  • Browsing and Search History: This is information about the content you view and searches you make on our platforms.
  • Website Log and Usage Data: This includes information about our pages you viewed, the services and features you used, your browser type, and details about any links or communications with which you interacted.
  • Advertising Metrics: This includes information about the ads you have viewed on our platform.

 

Since the “Do Not Track” browser-based standard signal has not been widely accepted, our platform(s) do not currently respond to those signals.

 

We collect personal information directly from you or from your interactions with our platforms. However, we may also collect personal information from third-party sources, including our business partners, marketing and advertising providers, government entities, social media platforms, and other users of our platform. Even if you are not a registered user of our platform, we may still collect your information if other users choose to share information about their contacts, such as their name, email address, phone number, or other details. Our system developers also use Google's API Services to enable certain platform features, such as using your Gmail account to calendar events from our coaching feature. The information collected and used with these API services includes personal data such as email addresses, calendar information, and first and last names.

 

How do we use your information?

We take your personal information seriously and use it only for specific purposes, depending on how you interact with our Platform. These include:

  1. Delivering Our Platform: We use your personal information to deliver our Platform to you, provide customer support, communicate with you, and maintain the security of your account.
  2. Policy Enforcement: We may use your personal information to enforce our terms of service, acceptable use policies, anti-spam policies, and similar policies.
  3. Advertising & Marketing: We may use your personal information to send you advertisements and marketing material via physical and electronic mail relating to product specials and other promotional events or offers, perform marketing research and data analytics, and perform similar activities.
  4. Contextual and Behavioral Targeting: We use tracking technologies like cookies and pixels to provide contextual customization of ads shown as part of an interaction with our website or application.
  5. Counting Ad Impressions & Website Interactions: We may use your personal information to audit interactions with our websites, applications, or advertisements, count ad impressions to unique visitors, verify the position and quality of ad impressions, and perform similar activities.
  6. Customer Service: We use your personal information to provide customer service, maintain and service products and accounts, provide training for quality assurance purposes, and perform similar activities.
  7. Fraud Prevention: We may use your personal information to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity.
  8. Processing Transactions: We use your personal information to process or fulfill orders and transactions, verify customer information, process payments, confirm eligibility for promotional benefits, and perform similar activities.
  9. Public Health and Safety: We may use your personal information to conduct screening or temperature checks for COVID-19 symptoms or similar screening activities related to public health and safety.
  10. Defending Against Claims & Litigation: We may use your personal information to defend against or respond to potential or actual claims and litigation.
  11. Determining Employment Eligibility: We use your personal information to determine eligibility for employment, verify references and employment history, and conduct background checks.
  12. Claims & Benefits Administration: We may use your personal information to process claims, administer benefits, and conduct employee drug tests in accordance with applicable laws.
  13. Employee & Emergency Contact Communications: We use your personal information to communicate with our employees or individuals listed as an employee's emergency contact.



What we don’t do with your Personal Information?

At Oreed, we understand the importance of your personal information and we want to assure you that we take the necessary steps to protect it. We want to be transparent about what we don't do with your personal information to give you peace of mind.

We don't sell your personal information to third parties, nor do we share it with them for marketing purposes. We only share your information when it's necessary to provide you with our services, and we do so in accordance with this Privacy Policy.

Additionally, we don't use your personal information to make automated decisions about you that could significantly affect you, such as decisions about your creditworthiness or employment eligibility. We also don't use your personal information for any purposes that are not related to our services or that are not reasonably expected by you.

Finally, we don't retain your personal information for any longer than necessary to provide you with our services or to comply with legal obligations. Once your information is no longer needed for these purposes, we securely dispose of it.



Our Legal Grounds for Processing Your Personal Information

Oreed processes your personal information for different purposes as described in this Privacy Policy. Under applicable data protection laws, Oreed is required to rely on one or more legal bases to collect, use, share, and otherwise process the information we have about you. We describe these legal bases and some accompanying examples in more detail below.

Performance of a Contract: Oreed processes your personal information as necessary to perform our obligations under a contract with you or with our customer through whom you use our offerings. Failure to provide such information may prevent or delay our fulfillment of these obligations. For example:

  • We use your information to create your account and set you up as a registered user on Oreed.
  • We process your payment information to facilitate transactions with Oreed.
  • We use your information to provide customer support and resolve any issues you may have with our offerings.

Consent: Oreed processes certain information based on your consent, which you may revoke at any time. For example:

  • We and our partners use cookies and similar technologies, as described in more detail in our Cookie Policy, based on your consent.
  • Where you choose a method of verification to confirm your identity, we do so in accordance with your consent.
  • We will send you marketing communications where you have consented to receiving such communications in accordance with applicable law.

Legal Obligation: Oreed may process your information to comply with a legal obligation, a court order, or to exercise and defend legal claims. For example:

  • We may preserve and disclose your information if it is necessary to respond, based on applicable law, to a valid legal request (e.g., a subpoena, search warrant, court order, or other binding request from government or law enforcement).
  • We may retain and process your information where it is necessary for compliance with applicable tax laws.

Vital Interests: Oreed may process your information in certain circumstances when it is necessary to protect your vital interests, or those of others. For example:

  • We may need to process your information in order to protect your life or safety or the lives or safety of others, or otherwise prevent physical injury or other harm to any person or the general public.
  • We may share your personal data with disaster relief agencies, first responders and other individuals to facilitate disaster or emergency response efforts.

Legitimate Interests: Oreed may process your information where it is necessary for the purposes of our legitimate interests or those of third parties. We process your information in furtherance of the following legitimate interests:

  • Providing, improving, and developing our offerings. We use your information to provide our offerings, including any personalized services, and to understand and improve our business and our user relationships.
  • Providing ads, and measurement and analytics services. We use your information to provide personalized ads both on and off Oreed and to measure and analyze the success of those ads to provide accurate and reliable reporting to our advertisers. We do so as necessary to pursue our legitimate interests in marketing and monetizing our offerings.
  • Sending marketing communications. We rely on our legitimate interests in marketing and promoting our offerings to use your contact information and send you marketing communications in accordance with applicable law, except where applicable law requires that we rely on your consent to send such communications.
  • Sharing information for legal and safety reasons. Where required for legal and safety reasons, we may disclose information to law enforcement and related agencies and authorities in furtherance of our legitimate interests.

As detailed in this Privacy Policy, where we process your information based on legitimate interests, you have the right to object to such processing. Where you exercise your right to object, we will cease processing your information for that specific purpose, unless there are compelling legitimate grounds overriding your objection

 

How We Protect Your Information?

This section explains the measures we take to protect your information when you use our platform.

 

  1. Data Encryption: We use encryption technology to protect the information that you transmit to and from our platform. This ensures that your data is protected from interception and unauthorized access during transmission.
  2. Access Control: We restrict access to your information to only those individuals who require it to provide you with our services. We also limit access to your information to only those devices and networks that are authorized to access it.
  3. Data Storage: We store your data on secure servers that are protected by firewalls and other industry-standard security measures. We also regularly back up our data to prevent data loss in the event of a technical failure.
  4. Employee Training: We provide our employees with regular training on data privacy and security. This ensures that they are aware of our privacy policies and understand the importance of protecting your personal information.
  5. Third-Party Providers: We carefully vet our third-party service providers and only work with those who meet our strict privacy and security standards. We require them to adhere to the same level of protection as we do.

 While we take all of the necessary precautions to protect your information, it is important to note that no method of transmission over the Internetinternet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

If we become aware of a data breach, we will notify you in accordance with applicable laws and regulations.


Sharing information

 At Oreed, we value your privacy and strive to protect your personal information. However, we may need to share some of this information with certain third-party providers to deliver our services and maintain the safety and security of our platform.

We may share your personal information with Heroes and other Content Providers to provide our platform, maintain its security, enforce policies, and ensure a safe and secure user experience. We may also share your information with Business Services Providers, such as IT Operations Providers and Operations Providers, who help us provide day-to-day business operations, including payment processors, security vendors, and facilities management providers.

In addition, we may share your information with Professional Advisors, such as lawyers, accountants, and security professionals, and Marketing and Advertising Providers, such as advertising and lead generation providers, affiliate marketing program providers, and data brokers. We may also share your information with our Affiliates, Legally Required Parties/Governmental Entities, and those involved in a business transaction, such as a sale, merger, consolidation, or transfer of substantial assets.

Rest assured that we only share your information with these third-party providers when necessary and as permitted by law. We take all necessary measures to protect your information, and we require these providers to implement appropriate security measures to safeguard your personal data.

By using our platform, you consent to our sharing of your personal information as described in this policy. If you have any questions or concerns about our data-sharing practices, please contact us.

 

Public Content

Oreed users may be able to post content to one or more Oreed forums, such as chat rooms and bulletin boards. It's important to note that when you voluntarily disclose personal information in any forum, that information can be collected and used by others and may result in unsolicited messages from other people. You are solely responsible for any personal information you choose to submit in these instances. We recommend exercising caution when using these features. If you wish to have any posted content removed, you may request its removal by contacting us at [email protected] and identifying the specific content to be removed. Please be aware that removing the content does not guarantee the complete removal of all traces of the content posted on Oreed forums.


Data Retention

At Oreed, we will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it. This includes meeting any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider various factors, such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, and the purposes for which we process your personal information. If you want us to delete your information, you may request that we do so. However, we may anonymize your personal information for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Data Security

We have implemented and maintain reasonable security procedures and practices that are appropriate to the nature of the information to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. Nevertheless, no security measure is perfect, so we cannot guarantee the security of your personal information. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply common protections described in this policy. These protections align with well-known standards such as ISO 27001:2017 and others.

Your Choice To Say No

We believe that you should have control over your personal information and the choice to share it with us. This section explains how you can choose not to provide us with certain personal information when you use our all-in-one education technology SAAS platform.

You can choose not to provide us with certain personal information when you use our platform. However, please note that certain information may be required to access certain features or services on our platform. For example, to create an account on our platform, you will need to provide us with your name and email address.

If you do not wish to provide us with certain personal information, you may choose to limit the amount of information you provide or to not use certain features on our platform that require the information. For example, if you do not wish to provide us with your date of birth, you may choose not to use certain features that require this information.

In addition, you can also choose to modify or delete the personal information that you have provided to us at any time. You can do this by logging into your account on our platform and updating your account information. You can also contact us also to request that we modify or delete your personal information.

Please note that if you choose not to provide us with certain personal information or request that we modify or delete your personal information, we may not be able to provide you with certain features or services on our platform.

Your Privacy Preferences

You have control over the collection and use of your personal information for some of Oreed's processing activities. This includes:

Adjusting Communication Preferences

 

Emails from Oreed

When you registered for an Oreed account, you may have opted in to receive email communications. If you wish to unsubscribe from these emails, you can click on the “unsubscribe” link at the bottom of the email, or you can email Oreed at [email protected] and request to be removed. Please note that opting out of marketing or newsletter emails will not opt you out of all emails, as we may need to send you transactional or similar emails related to your Oreed account, purchases, legal or contractual updates, or similar topics. These emails cannot be opted out of.

Text Messages

If you receive automated text notifications from Oreed, you may opt-out at any time by replying “STOP,” or any alternative keyword that we have provided to you. However, you may still receive communications from Oreed regarding safety issues, such as messages related to your account, even if you have opted out.

Blocking Cookies

Most web browsers automatically accept cookies by default, but you can adjust your browser settings to manage how your browser responds to cookies. Information on how to manage cookies for popular web browsers can be found at the links below:

Safari (Desktop) and Safari Mobile (iOS)

Firefox

Chrome

Microsoft Edge

Brave

Many websites, including Oreed, use Google Analytics. To opt out of Google Analytics data collection, follow these instructions from Google. Please note that opting out of Google Analytics does not mean that you will no longer receive advertising from Oreed or other advertising networks, nor will it prevent the collection of data by Oreed or other websites.

Your Privacy Rights at Oreed

Certain jurisdictions grant specific privacy rights to individuals which can be enforced against companies like Oreed. Depending on the jurisdiction, these rights may include:

Access and Portability. You have the right to know (or confirm) what personal information Oreed has collected about you and request a copy of it.

Deletion/Restriction. You have the right to request that Oreed delete personal information collected from you or restrict how it is used, subject to certain exceptions.

Correction/Rectification. You have the right to request correction of inaccurate personal information maintained by Oreed.

Opt-Out of the Sale/Sharing of Your Personal Information. You have the right to opt out of the sale of your personal information to third parties. The term “sale” varies by jurisdiction, but may include the right to opt out of the use of personal information for targeted advertising purposes.

 

Revoke Consent. Where consent is required for processing under applicable law, you may withdraw your consent to the processing of your information at any time.

 

Object to Processing. You have the right to object to Oreed's processing of personal data concerning you which is (i) necessary for the performance of a task carried out in the public interest, (ii) carried out in the exercise of official authority vested in Oreed, or (iii) processed by Oreed on the basis of Oreed's legitimate interest. In this case, where applicable, Oreed will no longer process the personal data unless Oreed can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Limitation/Restriction. You have the right to limit or restrict Oreed's use or disclosure of certain personal information.

Opt-Out of Profiling/Automated Decision-Making. You have the right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

Non-Discrimination. You have the right not to be discriminated against for exercising any of the rights conferred at law.

 

Complaints

You have the right to lodge a complaint with the appropriate governmental authority.

Oreed will respect the privacy rights afforded to individuals in accordance with applicable law and will not discriminate against individuals for exercising their privacy choices under the law.

Exercising Your Privacy Rights

You may make a request at any time to exercise your access, deletion, correction, and restriction rights listed above by using our “Do Not Sell or Share” or “Data Rights Request” at the bottom of our website, or emailing us at [email protected]. We will respond to your request within a reasonable period (if properly submitted) and in accordance with applicable law. If we need more time to process and respond to your request, we will notify you of that fact along with the reason for the delay. If we decline to act regarding your request, we will inform you of our decision and the reason for it, and, if applicable, with instructions on how you may appeal our decision.

 

Updating Our Privacy Policy

We reserve the right to update or modify this policy at any time without prior notice. Changes to our Privacy Policy will be posted on this page, and the date of the most recent revision will be indicated at the top of the page. We encourage you to review this page regularly to stay informed about how we are protecting your personal information.

 

If we make any material changes to our Privacy Policy that affect how we collect, use, or disclose your personal information, we will provide you with notice of the changes. We may provide notice to you through the Oreed platform, by email, or by posting a notice on our website. We will also provide you with the opportunity to review and accept the updated Privacy Policy before it becomes effective.

 

Contact Us

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at [email protected]